• Terms Of Use

Terms Of Use

 

WEBSITE TERMS OF USE

 

  1. By using this website you agree to be bound by these terms and conditions. If you do not agree with them, you are not authorised to use the website.
  2. This website and its contents are subject to copyright which is owned by Ludowici Sealing Solutions or a third party. Ludowici Sealing Solutions does not grant you any intellectual property rights in this website, its applications, interface or contents. You must not use any trademark displayed on this website.
  3. Although every care has been taken in compiling the information on this website, the information is provided without any warranty as to accurateness or completeness and without claim as to fitness of purpose and, we exclude liability for loss or damage arising from any errors or omissions in this website or your use of this website (including any interference with or damage to your computer system).
  4. Any opinions, recommendations and forecasts provided are not necessarily the current opinions, recommendations and forecasts of Ludowici Sealing Solutions and/or its contributors and may be changed at any time. If any liability is not able to be excluded by law, we limit our liability to the resupply of the relevant information or product/s.
  5. You release Ludowici Sealing Solutions, its servants and agents to the fullest extent permitted by law from any and all claims arising out of, or related to, the use of material or information made available through this website.
  6. Prices listed on this website and terms and conditions of any kind relating to products displayed on this site, may not be current or complete and therefore under no circumstances constitute an offer or undertaking by Ludowici Sealing Solutions. We also make no representation that the products listed in this site are currently available for purchase. For full details of product information, product price, and conditions contact us via telephone at 13 1858.
  7. This website may contain links to external Internet websites. Ludowici Sealing Solutions does not sponsor, guarantee or approve of any material or representations in those websites. Nor do we warrant that material on linked sites is free of any computer virus, defects or infringements.
  8. You cannot collect information from this website for incorporation into your own, or a third party database. You must only use this website, and display, copy, distribute, download and/or print portions of this website for your own personal use. You must not attempt to change, reproduce, add to, remove, hack or interfere with this website or its material.
  9. We cannot guarantee any file, or data available for download from this website (or any linked website) is free of viruses and you assume the risk of any damage to your computer as a result of using this website. This website may be inaccessible from time to time due to events outside Ludowici Sealing Solutions’ control or maintenance requirements.
  10. If we collect your personal information, we do so subject to the terms of our Privacy Policy, details of which are available on our website at, www.ludowiciseals.com.au.
  11. Ludowici Sealing Solutions offers you access to this website and the functionality attached to this website, but reserves the right to charge a fee for this service in the future (no fee is currently applicable).
  12. We may use cookies to gather data in relation to this website and you consent to us doing so (although you may be able to disable cookies on your web browser). 
  13. These conditions are governed by laws of the State of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of that State.
  14. Nothing on this website shall be taken as an inducement to any person to invest in or otherwise deal with any shares in any company.


ONLINE DELIVERY INFORMATION

All delivery estimates apply to orders for goods that are IN STOCK.

If your goods are not in stock, or your order is partly in stock, please refer to the section below ‘Delivery of Goods on Backorder’. Reference to this is also available on our website www.ludowiciseals.com.au

SAME DAY SHIPPING - Goods ordered before 1pm AEST.

  1. Ludowici has partnered with TOLL Priority to offer next day delivery to eligible Metro area residents for orders placed before 1.00pm AEST. Please confirm if your postcode is eligible for same day delivery by referring to the Toll website and select the Toll Priority option from the dropdown menu:

https://online.toll.com.au/trackandtrace/transitTimeEnquiryHome.do

Please note that our source postcode is 4500.

  1. Same day shipping is available only to goods that are available instock at our main distribution facility.
  2. Same day delivery is available Monday – Friday (excludes Public Holidays).
  3. Orders must be placed before 1.00pm AEST to be eligible for same day despatch and next day delivery.
  4. Ludowici will endeavour to process orders for shipment on the same day, however we cannot guarantee same day despatch for orders received after 1.00pm AEST.

SHIPPING COST

  • The cost of shipping is calculated by the combined weight of the ordered products. The shipping price will be automatically calculated at checkout and visible to you prior to completing the order.

SHIPPING CONFIRMATION

  • You will receive an email confirmation once your order is despatched.
    • Deliveries can be tracked, using the tracking number provided to you in the despatch confirmation email. The tracking number can used for real time tracking via the TOLL Priority website.

 

 

NEXT DAY SHIPMENT– Goods ordered after 1pm AEST.

  1. Orders placed after 1.00pm AEST, will be despatched the following business day.
  2. Goods will be delivered within 24 hours after despatch. (to applicable metro areas only. Refer to x of the online ordering terms of trade)

SHIPPING COST

  • The cost of shipping is calculated by the combined weight of the ordered products. The shipping price will be automatically calculated at checkout and visible to you prior to completing the order.

SHIPPING CONFIRMATION

  • You will receive an email confirmation once your order is despatched.
    • Deliveries can be tracked, using the tracking number provided to you in the despatch confirmation email. The tracking number can used for real time tracking via the TOLL Priority website.

IMPORTANT INFORMATION:

  1. Ludowici uses TOLL Priority for all domestic deliveries which require a signature on receipt of your order.
  2. TOLL Priority only ships to street and business addresses and will not deliver to PO Boxes under any circumstances.
  3. All enquiries regarding non-deliveries, rescheduled deliveries and missing or lost shipments must be made directly with the shipping provider.
  4. Ludowici does not offer COD (cash on delivery) on any orders

 

DELIVERY OF GOODS ON BACKORDER

 

Goods on back order

Goods on backorder will be despatched when received into stock. Please allow up to 21 working days for backordered goods to come into stock.

If you require the goods urgently, and they are on back order, please confirm order and shipping times directly with our customer service team by calling 13 1858 or emailing us at seals@ludowiciseals.com.au.

Orders for goods that are partly instock

If your order contains goods which are partly in stock and party on back order, we offer the option of a split shipment to ensure you receive the in stock goods as soon as practical.

You will be charged postage for both orders if you select the option to send backordered stock.

Goods on backorder will be shipped when received into stock. Please allow up to 21 days for backordered goods to come into stock.

RETURNING GOODS PURCASED ONLINE

  1. Ludowici Seals will not accept the return of any goods for credit or exchange unless a Return Advice number has been issues prior to the return of the Goods.

To apply for a Return Advice Number email seals@ludowiciseals.com.au and include your original order number including details of the reason for the return of the goods. Ludowici will respond to your email within 24 hours and if eligible, you will be issued with a Return Advice Number.

  1. All returns must be addressed to:

Online Returns

Ludowici Sealing Solutions

42 Kremzow Road

Brendale

QLD 4500

AUSTALIA

 

  1. We do not accept returns for change of mind, or incorrect product selection after 14 days of purchase or goods that have been tampered with or are not in as-new condition.
  2. Please allow two weeks from the day you post your return for your account to be credited. Your refund will be credited to your original payment method.
  3. We are unable to exchange or refund sale or discounted items.

Faulty or damaged items

Please contact our customer service department as soon as possible to notify us of any faulty or damaged items. They will confirm what information is required to process the return.

All returns must be accompanied by the delivery note that was included in the original delivery package, as proof of purchase.

Change of mind or incorrect purchases

All returns for change or mind or incorrect purchases must be made within 14 days of purchase and must be accompanied by the delivery note that was included in the original delivery package.

Please note that a restocking fee of 15% will apply to all returns for change of mind purchases.

 


Copyright © 2017 Freudenberg Sealing Technologies Pty Ltd t/a Ludowici Sealing Solutions. All rights reserved.